At SalesMasters we take outsourcing
very seriously. We are a committed group of executives and professionals
that understand the trust you honor us with every day we work for you. We do our
best to exceed your revenue goals and "fit-in" with your corporate philosophies
and management style.
Our processes and mission is to provide the best
quality service while also providing you with increases in repeatable revenues.
Here are the guidelines in which we live and we suggest you consider them
in any outsourcing decision:
Be in control. Look at outsourcing as a way
of gaining greater control, not losing it. In a proper outsourcing agreement
with an experienced service provider, you should control the relationship from
the start.
Once you choose a vendor and begin to work
together, assign a senior executive the responsibility for the outsourcing
arrangement. This will help facilitate communication as well as provide
streamlined decision making when things go wrong or change.
Also, constantly monitor service levels. Insist
that the outsourcer provide accurate and timely updates on the service, perhaps
through daily, weekly, and monthly reports. This way you will be aware of trends
and changes, and you will see things you might not have noticed when the
function was handled in-house. In fact, outsourcing may give you more
information and, therefore, more control than you had before.
Look for the "fit." As in any relationship
between people, an amicable working relationship is key to successful
outsourcing. It is in everyone's interest that a "good chemistry" exist between
you and the outsourcer--from account management to executive management. To
ensure a good fit, insist on the right to interview and approve key outsourcing
personnel. Also, look at the culture of the outsourcer. If your company tends to
be conservative utilizing a slower more methodical approach, make sure your
outsourcer has the same view points and capabilities to be in line with yours.
